Last updated: July 3, 2026
We want you to feel confident working with Grounded Presence Coaching. This policy explains our approach to cancellations and refunds. It is part of our Terms of Service.
The initial discovery call is free. There is nothing to pay and nothing to refund.
If you need to reschedule a coaching session, please give us at least 24 hours' notice and we'll gladly find a new time. Sessions cancelled or missed with less than 24 hours' notice may be counted as used and are not refundable.
Because coaching and program spots are limited and reserved for you, and because we begin delivering value immediately, fees are generally non-refundable once services have begun, except as described below or as required by law.
If you're unhappy, tell us — we mean that. Reach out within 14 days of your purchase, before a substantial portion of the service has been delivered, and we'll work with you in good faith on a fair resolution, which may include a partial or full refund at our discretion.
To request a refund or discuss your situation, email hello@groundedpresencecoaching.com with your name, the service purchased, and the reason for your request. We aim to respond within a few business days.
Approved refunds are issued to your original payment method through our payment processor (such as Stripe). Depending on your bank, it may take several business days for the refund to appear.
We may update this policy from time to time. Changes take effect when posted here, with an updated "Last updated" date.